MultiMarketLister.com Info/FAQ’s

• What Do I need to Get Started
• How to Get Set-Up (1-2 Minutes)
• How to Set-Up Your Synchronization Defaults (2-4 Minutes)
• How to Synchronize Your NAXCOM Listings to your eBay Storefront
• How to manage/edit Your Listings once it is synchronized on both sites
• FAQ’s
   

What do I need to get Started?

1. All you need is an eBay Storefront and listings on NAXCOM. Below are the simple set-up directions to getting items listed on both sites simultaneously. (If you don't have an eBay Storefront or are signed up on NAXCOM, click the links below to get started).
   
2. The Synchronization works from your NAXCOM listings that you choose to send to eBay. (Please note: If you currently have listings on eBay that you would like to be synchronized on NAXCOM, contact MultiMarketLister@naxcom.com at 310.568.8825 x104.
3. If you currently have an eBay Storefront & listings on NAXCOM, then at any time you can Click Here to Activate the NAXCOM/eBay synchronization. (Please note: Setting up the synchronization does not effect either your NAXCOM or your eBay Account. Not until you select which items you want to synchronize will the sync begin).

If you aren't registered on NAXCOM, you can Register for Free at anytime.

If you currently do not have an eBay Storefront, *Click Here to learn more.

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2. How to get set-up (1-2 Minutes)

If you have an eBay Storefront and listings on NAXCOM, you are now ready to Set-Up the Synchronization.

1. If you haven't done so already, Click Here to Activate Your NAXCOM/eBay Synchronization.

2. Sign-in to your eBay Account and accept the terms and conditions.
   
   *Once you have done that you are now ready to synchronize your two storefronts.

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3. How to set-up your Synchronization Defaults
(NAXCOM/eBay Sync Default Settings Page)

1. After accepting the terms/conditions on eBay, you’ll be sent back to NAXCOM and to your eBay Storefront Defaults Page.

2. On your defaults page you’ll need to set-up the following

1. Beginning, Item & Ending Description – IMPORTANT! DO NOT TYPE IN ANY PRODUCT INFORMATION. Use these description areas to set-up your full description that will be displayed on all of your listings. The item information will be automatically inserted with each of your listings, so you do not need to put in any item information in that area. See Examples Below. ALL Default Descriptions are Optional.

A. Beginning Description - Type in and format an opening statement that will be displayed in front of your items description i.e.– Thank you for looking at our Storefront. The following listing is for a

B. Item Description - Highlight the text and format it any way you want with the HTML ruler. Do NOT remove, edit or add any text in this box. This box is used to format how your items description will be formatted when it is displaye).

C. Ending Description Type in and format a closing statement with any information you want to be displayed after your items description. (i.e. your shipping rates & storefront policies, etc.).   

3. Default eBay Site – Currently only eBay Storefronts are offered. Auctions & other sites are coming soon


4. Default eBay Listing Duration – Select what you typically offer 30 Day or Good Til Cancelled. You’ll have a chance to change this default and all of your defaults when you actually list an item to eBay.


5. Add Seller Notes – If you use Seller Notes on NAXCOM, you’ll want to enable this, which will allow your seller notes to be automatically included into your full description that will be with your listing on eBay.


6. Enable Best Offer – If you typically offer Best Offer on eBay, enable this default.


7. Enable Gallery Feature – If you typically add a Gallery, enable this default


8. Counter – Choose a counter if you want one added to your eBay listings.


9. eBay Main Site Category – Currently, a default (217 – General Sports Cards & Collectibles Category) has been entered. To change this, click on the Browse eBay Categories link and go through the steps of selecting the category you want. Once you have found it, you must copy and paste the Category # and replace the 217 Category.


10. Your eBay Store Category – Your eBay Storefront Categories are downloaded allowing you to choose one as the default that you use most often.


11. Shipping - Set-up a default Shipping Price that you typically use. Once again, you’ll be able to keep or change this default setting with each of your listings. You also have the option to enter in an Add'l Shipping Price Default (this feature is for a listing where you have more than 1 quantity) and an Insurance default.


12. Accepted Payments. Click the appropriate boxes to set-up the payments that you accept on eBay. If you accept PayPal, you’ll need to enter your PayPal email address.

Click the button, and your defaults page will refresh with all of your default settings.

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4. How to synchronize your NAXCOM Listings onto your eBay Storefront
(NAXCOM/eBay Sync Home Page)

After setting up your defaults, click on “My NAXCOM/eBay Sync Home Page” link found at the top right of the defaults page, just below your eBay User ID & your current fee structure. All of your listings that you want to synchronize can easily be found using the Search Box or the quick links.

*Please note: You can synchronize 1-25 items at a time; however, you can only synchronize one page at a time.

1. Edit Item : To left of each item is the image area with your Personal Scan, a Stock Photo, or no image. If you don’t have a Personal Scan, you have the ability to add one.
   You also have the ability to Edit your Price and/or Qty, by changing the information and checking the box of the item and clicking the Edit Button
2. Once you are ready, put a check in the box to the right of all the items that you want to send to eBay and click the “Send to eBay Confirmation Page” button.

   1. Image: You’ll then be taken to the eBay Confirmation Page. On this page you will notice if there is an image or not. If it is a General Image/Stock Photo and you would like to include that with your listings, you’ll need to check the box below the image.
   2. Title on eBay: The system automatically generates a 55-character title using the most important information of your listing. You will most likely need to edit this information to your liking.
   3. Description on eBay: This field displays all of your Beginning & Ending Description Defaults and automatically inserts the full item information (and Seller Notes if choosen in defaults) and displays the information with your HTML item description default.
   4. Quantity: The Quantity is displayed. Please Note: Quantity must be the same on NAXCOM and eBay. You can’t have different quantities (i.e. 2 available on NAXCOM, 1 on eBay).
   5. Price on eBay. You can edit your price on eBay to be higher, lower or the same price as you have on NAXCOM.
   6. Shipping/Best Offer/Gallery/Storefront Category: Here your defaults are all displayed with the option to change them.

3. Once your listing(s) are ready, click the “Send To Ebay” button and your item will immediately be listed on eBay. You will be taken to your "View All Items on NAXCOM/eBay Sync" page. Click on the View Item on eBay link to confirm your listing. Once you have synchronized an item, it will be automatically deleted from the other site when it sells.

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5. How to Manage/Edit your listing once it has been synchronized on both sites
(View All Items on NAXCOM/eBay Sync Page)

1. View Item on eBay: Once you have sent your item(s) to eBay, you’ll be sent to your “View All Items on NAXCOM/eBay Sync” page. Here you can click on “View Item on eBay” link to see that item’s listing on eBay.
2. Edit Info, Qty, Price: On this page you can edit your descriptions, change quantity (on both NAXCOM & eBay) and also edit your price. You can change 1-25 items all at once by making the changes, checking the appropriate box of the item(s) you want to edit and then clicking one of the Edit buttons.
3. Delete: You can also delete 1-25 items off of eBay and NAXCOM or just eBay by checking the appropriate boxes and clicking one of the Delete buttons.

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6. FAQ's

1. If my item sells on one of the sites do I need to delete it off the other?
A: NO. The most attractive feature of the MultiMarketLister sync system, is when it sells on one site it will automatically be deleted off the other site within 2 minutes of the sale.

2. If I have more an item with a quantity of 5, will both sites update if I were to sell 1 of the 5.
A: YES. If your listing is partially executed on either site, the synchronization will automatically update the quantity on the other site. For example, if you had a listing with a quantity of 5 and 1 sells on NAXCOM, your NAXCOM Listing would be reduced to a quantity of 4 as well as your eBay Listing.

3. If I sell an item(s) out of my eBay storefront, do I still receive my regular eBay sale notifications?
A: YES, whatever site you sell the item on you will receive that sites sale notifications. You will also manage all sales on the individual sites in which you sold the item on.

4. I have a lot of listings on my Ebay Storefront. Can I get those synchronized to NAXCOM?
A: YES, but there is some manual work involved to format it. First contact VIP@naxcom.com at 310.568.8825 x104 and inform them that you would like to synchronize your current eBay Storefront Listings. Your listings will be downloaded and some formatting will need to be done to upload them on to NAXCOM. Once they have been formatted, NAXCOM will then synchronize them with your current eBay Listings.

5. Are the sync fees in addition to my regular eBay storefront fees?
A: YES, if your item(s) sell through your eBay storefront, the sync fees are in addition to your regular eBay storefront fees.

6. If my item sells on NAXCOM do I have to pay the additional synchronization transaction fees?
A: NO. You only have to pay the synchronization transaction fees if the item sells on eBay.

7. Where do I get charged for these additional sync fees?
A: All synchronization fees are charged to your NAXCOM account. If the account goes into the negative, you will have to fund your account to maintain your active synchronization.

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