|
( 0
)
Orders In Cart
| Live Help
|
|
NAXCOM (National Automated eXchange Collectibles On-line Marketplace) is designed to be the safest third-party exchange on the Internet. NAXCOM is not an auction site, it is a fixed price system. Specializing in collectibles, NAXCOM's unparalleled exchange system (patent pending) allows buyers and sellers to transact based on the principles of the stock market. The NAXCOM Marketplace is unique because it allows all buyers and sellers of a particular item to see the entire list of buy and sell orders simultaneously. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| THE NAXCOM GUARANTEE | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NAXCOM buyers (US only) are guaranteed to receive their purchased item undamaged and as advertised or their money back! NAXCOM guarantees payment to all sellers, provided that the merchandise arrives to the buyer undamaged and as advertised, within twelve (12) days of clicking on the shipped check box and the shipping confirmation button. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NAXCOM has NO LISTING FEES, NO BUYER FEES, NO MEMBERSHIP FEES & NO MONTHLY DUES! |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| GETTING PAID | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Once a transaction occurs, the payment is automatically debited from the buyer's NAXCOM Cash Account (or credit card if funds are not available in the cash account) and placed directly into the Seller's Pending Account. The payment will then be transferred into the Seller's NAXCOM Cash Account based on the payout process listed below.
Sellers get paid based on their level of membership:
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| FILING DISPUTES |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Buyers: If you have not received your item(s) within 7 business days of receiving a shipping confirmation or 10 days from the date of the transactions, send an email to the seller (click on the appropriate Transaction Information button within My Current Purchases page) letting them know that the transaction has not yet arrived. If no reply is received within 48 hours, please contact NAXCOM Customer Care with the transaction number and any vital information. Customer Care will investigate the situation and send an appropriate email to both parties. Follow the instructions provided within the email to complete the resolution. Sellers:If you are unable to complete a transaction as advertised, contact the buyer as soon as possible and offer them an item of equal or greater value. If a reply is not received, or if the offer is refused, contact NAXCOM Customer Care with the transaction number and the reason for the reversal. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| SELLER INFORMATION | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
IF UNABLE TO COMPLETE ANY TRANSACTION THE SELLER MUST CONTACT THE BUYER IMMEDIATELY TO RESOLVE! THE NAXCOM TRANSACTION NUMBER MUST ACCOMPANY ALL MERCHANDISE! Any seller who executes multiple buy offers (typically 3 or more) to the same buyer and ships them together are required to reimburse the buyer a fair shipping reimbursement (typically 30%) of the total shipping/handling charged. Sellers: Executing individual transactions for the same exact items/listings in order to get more money for shipping is unfair to the buyers who have to pay for the full shipping amount each time a transaction is executed. Consequently, sellers who execute buy offers one at a time from the exact item/listing from the same buyer will not be credited with additional monies for the shipping of the repeated items. This rule stays in effect until seven (7) days after the original purchase date. Transactions with a buy price of $2.00 or less will be refused. Current Sell Listings: Sellers are required to manage, maintain and keep
all sell listings current. Sellers that fail manage their NAXCOM inventory risk penalty fees (see below)
and permanent removal from NAXCOM.com. Condition of Merchandise: Sellers who fail to follow the NAXCOM Condition / Grade Guidelines by misrepresenting any item, in any way, intentional or not, will be assessed a penalty fee (see below) and risk suspension and permanent removal from NAXCOM.com. Please see the section below for detailed information on the NAXCOM Condition / Grade Guidelines. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| SHIPPING & INSURANCE CHARGES | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
SHIPPING AND INSURANCE CHARGES ARE PAID BY NAXCOM BUYERS. NAXCOM SELLERS ARE COMPENSATED FOR INSURANCE COSTS ON ALL MERCHANDISE OVER $10! NAXCOM determines and regulates all shipping and insurance charges. It is NAXCOM's policy that shipping and insurance will not be a source of profit for any user. Therefore, NAXCOM has established shipping and insurance rates that are deemed consistent and fair for all users. The shipping and insurance charges are based on the United States Postal Service rates and established by combining the purchase price, item weight and shipping distance. NAXCOM sellers are liable for all merchandise that is damaged, incomplete or lost. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| BUYER INFORMATION | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
THE BUYER MUST NOTIFY THE SELLER IF AN ITEM IS DAMAGED, MISREPRESENTED OR NOT RECEIVED WITHIN TEN (10) DAYS OF THE TRANSACTION DATE! Buyers do not need to notify NAXCOM or the seller after receiving satisfactory merchandise, however, please 'check' the RECEIVED, located within MY CURRENT TRANSACTIONS. If an item is not received within ten (10) days or the merchandise is received damaged, incomplete or misrepresented, THE BUYER MUST NOTIFY THE SELLER IMMEDIATELY. If a seller is unresponsive, the buyer must notify NAXCOM Customer Care (must include NAXCOM Transaction #) within fourteen (14) days of the transaction date. NAXCOM buyers that abuse the buyer guarantee by filing frivolous or erroneous disputes will be permanently removed from the NAXCOM.com.Buyers should not use P.O. Boxes as their shipping address. P.O. Boxes do not accept deliveries from UPS or FedEx and do not accept signature confirmation as part of insuring a transaction. Please contact Customer Care with any questions regarding this issue. In order to make a purchase, a buyer must have funds in their NAXCOM Cash Account or a valid credit card on file. NAXCOM Cash Accounts will always be debited FIRST prior to debiting a buyer's credit card (if necessary). NAXCOM accepts the following credit cards: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| AUTOGRAPHED MEMORABILIA | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NAXCOM will NOT permit any autographed items to be listed or sold without a valid CERTIFICATE OF AUTHENTICITY (COA) from a licensed company (i.e.: PSA/DNA, Global, Tri-Star, etc.). COA's from individuals will not be permitted (i.e.: COA from John Q. Public). In addition, LETTERS OF AUTHENTICITY (LOA) or Notarized Letters will not be accepted. NAXCOM does not acknowledge or permit COA's
from the following: NAXCOM reserves the right to remove any autographed item at any time for any reason. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| SELLING / TRANSACTION FEE | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NAXCOM has NO LISTING FEES, NO BUYER FEES, NO MEMBERSHIP FEES & NO MONTHLY DUES! Meaning, you can post as many items to the site, and only pay a transaction fee after the item sells. Also, NAXCOM is a fixed price site, meaning you post the item at a listing price that you want. Therefore, you will never have to worry about selling an item for less than you want. Many sellers also include the fees in their asking price. For example; if you need to sell an item for $100.00 add the fees into your asking price ($5.25 transaction fees + $2.78 Pay Pal/Credit Card Payment Processing Fees). Whether you sell a .10 item or a $10,000 item, NAXCOM ensures that the buyer fairly compensates you for your costs.
Sample of a .10 sale: A NAXCOM Seller's fee will be imposed upon completion of a transaction, as detailed below. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| PAYMENT PROCESSING | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Each transaction on the NAXCOM Exchange prompts a processing of buyer funds to move to a seller's pending account. As such, a seller is required to pay 2.79% of the total transaction plus 29 cents per transaction. Why this fee? 75% of purchases on NAXCOM are done with a credit card or PayPal, in which the credit card company and PayPal charge a fee (2.59% + .25 per transaction). When a buyer uses an American Express or Discover card, NAXCOM's fees are 3% + .25 per transaction. NAXCOM is also charged a fee anytime a buyer disputes a charge and NAXCOM also covers all the costs when items have been purchased with a fraudulent credit card (NAXCOM doesn't burden the seller(s) when this occurs). NAXCOM's average costs fluctuate between 2.7% and 3.2% per month with every purchase. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| PENALTY FEES | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sellers face penalty fees for committing any of the following: |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Sellers who violate any of the above will pay one or more of the following: |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| RETURNED CHECK PENALTY | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NAXCOM Users will be assessed a $25 transaction fee on all returned checks. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| PAYING FOR A PURCHASE | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
A user may pay for a purchase by:
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| NAXCOM's RIGHT OF REVISION | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NAXCOM reserves the right to alter or delete an incorrect or misrepresented marketplace at anytime. The marketplace may be removed entirely or merged into an existing one to prevent incorrect transactions (i.e. A marketplace for a 1988 Topps Barry Bonds Rookie Card would be deleted because that is not his rookie card). NAXCOM reserves the right to suspend or remove a user at any time. Reasons for suspension and or removal from the site include, but are not limited to the following 1. Non-delivery of goods.
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| PURCHASE SAFETY LIMIT & SELL LIMIT | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Purchase Safety Limit An example of the Purchase Safety Limit: A buyer has a Purchase Safety Limit of $500 and $10,000 worth of current buy offers posted. Once $500 in purchases is reached, the buyers remaining buy offers are automatically placed on hold. When a Purchase Safety Limit is reached, the user may adjust the limit and add funds to their Cash Account. Sell Limit |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Responsibility for Taxes | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Responsibility for Taxes. NAXCOM is a venue only and is not responsible for the collection or remittance of any state and/or local sales taxes. Buyers and Sellers are responsible for all tax-related issues that may arise. NAXCOM recommends that seller's add into their sale price any additional fees and/or taxes that they will be responsible for if their item should sell. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| NAXCOM INTERNAL SELLER RATING | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NAXCOM WILL NOT TOLERATE ANY MISREPRESENTATION, FRAUD, DECEPTION, TRICKERY, LYING, EXAGGERATING OR SCAMMING. NAXCOM will compile a Seller Rating for all users based on anonymous feedback and sales history. NAXCOM promises to immediately remove all users lacking a clean, honest trading record. All user feedback is kept confidential and viewed only by NAXCOM. Anonymous feedback accomplishes several things. First, it allows a user to retract a negative comment that was made hastily, but later regretted or resolved (negative comments will be removed if requested by the complainant). Second, it gives the complainant the ability to record negative comments anonymously, therefore eliminating the fear of retaliatory feedback. Third, it allows an unbiased third party, NAXCOM, to examine a complaint objectively then evaluate the feedback accordingly. All unwarranted and frivolous feedback will be viewed as such. For serious allegations, NAXCOM will investigate and reach a decision based on the evidence, testimony and transaction history of the buyer and seller. If NAXCOM finds the action of any user to be deceptive or disingenuous, in any way, intentional or not, NAXCOM will remove all user privileges immediately and permanently. NAXCOM reserves the right to remove any user at any time. ANY ACT OF DECEPTION OR FRAUD WILL RESULT IN IMMEDIATE AND PERMANENT REMOVAL! |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| NAXCOM AGE REQUIREMENT | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NAXCOM users must be a minimum of 18 years of age. NAXCOM will not allow users who cannot legally enter into and form binding contracts. Anyone under the age of 18 years may not use NAXCOM under any circumstance. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| NAXCOM Privacy Policy | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NAXCOM is required by law to provide for the security of your personal information and to ensure that it is used for the sole purpose of doing business on and with the NAXCOM Exchange. No information you provide will be sold to other members of the public or for advertising purposes. Several pieces of your information can be used in the public domain, such as your name, email address and mailing address. These are necessary pieces of information that other NAXCOM users will require to perform purchases and sales with you, and as such, are available upon request, if proper reasoning is provided to warrant the need to contact another NAXCOM user. Information such as a credit card or phone number is kept private and only for the express use of the NAXCOM Exchange. Under no circumstances will these pieces of information be provided to the general public. All information provided to NAXCOM is received via an SSL secured link and verified through license with www.verisign.com. If you have questions or concerns about your information and how the information is protected, please contact NAXCOM's Privacy Officer at 310.568.8825 ext. 110 or through email at customercare@naxcom.com. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| NAXCOM Condition/Grade Guidelines | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Sports Cards - Singles: Ungraded Items: These are items that a seller evaluates the condition based on the following conditions and guidelines:
Graded: These are items that have been submitted to a third-party Authentication company. A professional grading expert carefully examines the card, and encases the card with a label displaying a grade (typically 1-10) representing the condition of the card.
Sports Cards - Boxes & Packs:
Sports Cards - Sets:
Beanie Babies:
Authenticated Items:
|
Comic Books: Ungraded Items: These are items that a seller evaluates the condition based on the following conditions and guidelines:
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||